Collection of Information

At Flashtizer, we are committed to delivering exceptional customer service. Our dedicated support team is always ready to assist with any concerns related to order cancellations or refund requests. We aim to process refunds for valid reasons, following the policies outlined below:

Refunds are considered under these conditions:

Order Cancellation:

If canceled within the allowed time frame, a partial refund may be issued in line with our cancellation policy.

Payment Errors:

In cases of duplicate payments, a full refund will be issued for the extra transaction.

Incorrect Product:

If the wrong product is delivered, a refund or exchange may be offered based on our return and exchange policy.

Refunds are not granted in the following situations:

Change of Mind:

Refunds are not issued for cancellations without a valid reason.

Product Satisfaction:

Dissatisfaction with the final design does not qualify for a refund, as we stand by the quality of our work.

Design Approval:

No refunds are provided once the design is approved and sent for production.

Lack of Communication:

Customers must stay engaged during the refund process; inactivity may void the request.

Third-Party Involvement:

Refund requests must come directly from the customer, not through friends, family, or legal representatives.

Return Shipping Responsibility:

In most cases, the customer is responsible for return shipping costs.

Custom Embroidery Patches:

Due to their personalized nature, custom patches are not eligible for refunds or returns.

Flashtizer reserves the right to deny any refund that does not comply with these terms. Our priority is to ensure customer satisfaction through fair and transparent service. If you have any questions, our support team is here to help.